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For serial number and license management questions, please visit the OWC Software Store FAQ section

How Can We Help?

Drives and Devices

  • Access denied when formatting or repairing
  • Devices with multiple partition types (i.e. dual-format)
  • GPT and MacDrive
  • How to safely remove drives from the computer
  • Mac disk not "seen" by Windows (no drive letter)
  • Write-behind/CCRC (cyclic redundancy check)/Delayed write failed/IO error troubleshooting

Apple RAID support

  • APFS SoftRAID arrays
  • Apple RAID support
  • I have a Mac-formatted RAID that was not created with Disk Utility. Is it supported?
  • I have a RAID that is over 2TB and it won’t mount in Windows XP. Why?
  • I have MacDrive 9 Standard or MacDrive 8 (or prior). Can I access Apple RAID?
  • What if I have a set that was created using a version older than OS 10.4?

Compatibility

  • Boot Camp and macOS
  • Compatibility with network drives
  • DMG files
  • Encryption and FileVault
  • File appear as zero bytes (hard links)
  • MacDrive 10 needs Windows 7 Security Update
  • OS compatibility
  • Parallels and VMware Fusion compatibility
  • Windows 7 End of Support

Installation

  • Administrator installation options
  • Installation failures

APFS

  • APFS SoftRAID arrays
  • MacDrive APFS support is read only
  • MacDrive APFS Support limited to Windows 10 or later

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